Terms & Conditions
We look forward to welcoming you. When you make your booking you are entering into an agreement with us. Please read our terms and conditions of booking below.
Arrival and Departure
Check in is available from 3.00pm on the day of arrival. Check-in times outside of those specified must be confirmed with us prior to arrival.
We ask that you please vacate your room by 10.00am on the morning of departure.
Please note the cancellation policy before committing to a reservation.
In order for us to confirm a reservation, a deposit of 50% is required. The balance is payable on arrival.
Car parking is available for guests. Cars are parked at owners risk.
Change of Room
If a booking is taken out for a specific room and the room reserved is required to meet a specific guest needs or rendered unusable via circumstances beyond our control, we reserve the right to transfer the booking to an alternative room of similar quality.
Damage and Breakages
Please take care of our home. You are responsible and liable for any breakages or damages which you cause to the accommodation or its contents. Please report these as soon as they occur especially if you accidentally spill something – it’s much easier to clean if we know what it is and act quickly. We do not normally charge for breakages, but we reserve the right to charge for repair or making good if the damage is significant.
Some of the data gathered during the course of a booking may be held on computer. We would like to hold this data after your visit to be able to inform you of future offers. If you would prefer us not to hold this information please let us know.
You have access to the building and your room 24 hours a day throughout your stay using a set of keys given to you on arrival. You have full responsibility of these keys for the duration of your stay. Lost keys will be charged at $20.00 per set.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees whilst acting in the course of their employment.
We are happy to return items that have been left following departure. However, there will be a minimum charge of $5.00 to cover postage and packaging.
We reserve the right to charge for missing items.
Balance of Payment
Payment is due on the morning of departure. We accept MasterCard and Visa credit and debit cards, as well as personal and business cheques and cash.
Pets are not permitted in the house or on the adjoining land. Well behaved assistance dogs are welcome.
We reserve the right to change our prices at any time. This does not affect bookings already made. Under 2-year-olds are free of charge. Please advise us upon booking if you require a portacot and/or highchair.
Smoking is NOT permitted within any part of Lauder Store Accommodation. Please note that offending guests may be asked to leave immediately and may be liable for professional cleaning of any rooms and any outstanding balance of nights booked but not taken through early departure. Smoking is permitted outdoors provided cigarette butts are not left in our beautiful garden.
Lauder Store Accommodation reserves the right, at its discretion, to terminate, without notice, an individuals stay where deemed necessary through unacceptable behaviour or as a result of actions which are likely to endanger or offend others (note that non compliance of our non smoking policy may constitute termination). In such circumstances any outstanding account must be settled, no refunds will be made.
All published rates are inclusive of GST at the current rate.
Cancellation by the Guest
We are a small business, so cancellations can have a big impact on us, especially if we have turned away potential guests in favour of someone who has already booked and who then cancels. We do, however, appreciate that unforeseen circumstances can intervene, and we try to be as sympathetic and helpful as possible in such cases.
In the event of a cancellation made more than 14 days prior to the scheduled date of arrival no charge will be made.
If you cancel your reservation within 8-14 days of the scheduled date of arrival a cancellation charge equivalent to 50% of your total booking will be charged.
If you cancel your reservation within 7 days of the scheduled date of arrival a cancellation charge equivalent to 100% of your total booking will be charged.
We take all Bookings in good faith, as we are unable to judge reasons for change, cancellation or non-arrival, guests are reminded that no exceptions to the above conditions will be made and that any booking made with Lauder Store Accommodation forms a legally binding contract. For this reason we advise that you take out a suitable insurance product to cover against unexpected costs such as cancellation fees. In addition, we may take legal action, through the Courts, to recover any outstanding debts.
Cancellation by Us
Should it become necessary for us to cancel a booking we will contact you immediately. Any payments made will be refunded in full. Should you wish to, we will attempt to book you into another local bed and breakfast in a similar standard of room(s). Should this establishment be more expensive than Lauder Store Accommodation, we will pay the difference for the first night of your stay. Our liability will not extend beyond these conditions.